Terms & Conditions
SFK Multisports Booking Terms and Conditions
When you book with SFK Multisports, these Terms and Conditions and other information such as our Parents Guide and Policies and Procedures document define the agreement between us and let you know what to expect from SFK Multisports and what we expect from you. If you have any questions about our Terms and Conditions, please call us on 0116 4826931 or email us on enquiries@sfkmultisports.co.uk
1. Bookings
Bookings are all online and will be confirmed by email. A booking is confirmed when we receive the registration form; receipt of these constitutes acceptance of these terms and conditions.
2. Payments
SFK Multisports accepts payment by credit card, debit card, bank transfer and cash. We do not accept payment by cheque, American Express or PayPal. All bookings must be paid in full at least 1 day before camp start date or your child(ren) will not be able to attend camp. In the unlikely event that you have payments outstanding after your child has attended camp, these will be passed to a debt recovery agency.
3. Offers and Discounts
The best available price will always be offered to you at the time of booking. Sibling discounts MUST be applied to direct siblings of the full paying child. Keyworker and club member discounts will be followed up with proof of evidence. Failure to provide this will result in the discount being cancelled and the difference in amount to be paid. If you have multiple discount codes, the best rate will be offered to you. SFK Multisports cannot apply discounts retrospectively and discounts must be applied at the time of booking. Offers and Discounts are only available on Multi-Activity and not on Specialists courses or coaching.
4. Paying with Childcare Vouchers
SFK Multisports is not currently required to be registered by Ofsted, therefore we will not accept Childcare vouches for the foreseeable future.
5. Changing your booking
You can move your dates within the same half term (e.g. Easter) subject to availability, free of any Admin Fees, provided you do so more than 3 days from first camp date (it is not possible to move or add dates within 3 days).
On a full week Multi-Activity booking, if you choose to split the days across different weeks, you will be charged at the prevailing day rate (full weeks of Multi-Activity are offered at a discount). When moving days, if the current day price is greater than the original price paid (e.g. if you originally booked on an offer price) you will be charged the difference. You can also add additional days to your booking and will be charged at current price.
Please contact our Customer Service Team if you wish to move your dates to another half term this will be done free of any Admin Fees but if the desired half term is not yet on sale, we will hold the balance in credit on your SFK Multisports account. Please note prices may increase from one half term to the next.
6. Cancellations
If you give us at least 3 days’ notice before the camp date(s) you would like to cancel, we will refund all monies paid.
As we offer a discounted weekly price, if you wish to cancel a day(s) within a week, we will then recalculate your booking at the daily rate (at the time of your original booking) which may result in an additional charge.
If you give us less than 3 days’ notice before the date(s) you would like to cancel, no refund is available.
In the case of illness/injury please contact us and we will resolve each case individually.
9. Your child’s information
It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information before camp starts, your children will not be allowed on camp.
10. International Bookings
Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from the leaders and are able to communicate with the other children. We require a local telephone contact number once you are in the UK, in case of an emergency.
11. Special requirements
SFK Multisports recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment. It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.
Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
Where a child does require one-to-one support, we offer a 1 to 1 service for hourly blocks through the week. We are happy to accommodate a child with specific needs on a paid trial basis and reserve the right to review further bookings.
12. Illness and First Aid, Covid-19 Compliance
SFK Multisports requires that all children who are ill or infectious, be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs. SFK Multisports will only administer medication if it has been prescribed by a doctor or other health professional.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary. essential prescribed medication including EpiPen’s must be handed in to the Camp Manager for safe-keeping. All SFK Multisports First Aid policies are in line with Ofsted recommendations.
We have specific Covid-19 guidelines that we follow. If your child is showing any symptoms of cold/flu including but not limited to; high temperature, fever, cold, sore throat, runny nose, they are strongly advised not to attend the activities unless proof of a negative PCR test is provided.
If your child is required to self-isolate through school or through being in contact with anyone that has tested positive for Covid-19, they are not permitted to attend the camp.
13. Child Behaviour and Exclusion
SFK Multisports has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour. The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs. On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion).
Our behaviour policy is outlined below:
- Verbal warning
- Penalised - Second warning
- Yellow card - Parent informed and child is on final warning
- Red card - exclusion from camp and parent informed
No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.
14. Late Pick-up
All children MUST be collected by the centre specific pick up time (unless timings are otherwise specified at time of booking). If for any reason you are unable to collect by this time, we ask that you call the Camp Manager or Head Office as soon as possible. Two members of staff will wait with your child until they are collected. You will be charged a late pick-up fee of £5 for every 15 minutes after the late pick up time to cover the additional staffing cost. If we have no contact from a parent/guardian by 1 hour after the late pick up time, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.
15. Notice of Absence
If a child is not attending a scheduled day on camp, parents/carers must telephone the Camp Manager or Head Office to allow us to update records.
16. Off-camp activities
At some camps we may offer optional extra excursions and activities. All our usual standards of care and supervision apply.
17. Programme and activities
From time to time, we may need to change venues, dates, activities and courses for reasons within or outside our control.
Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control. Timetables displayed on camp are a guide and are subject to change. Specific extra activities such as swimming (where available) and archery are scheduled in as much as possible, however, if you are booking individual days, we cannot guarantee these activities will fall on those particular days.
In exceptional circumstances we may have to cancel particular dates at a venue, and in this event, we will try to give those booked onto the programme at least 14 days’ notice and will offer a suitable alternative if one is available, or refund all monies paid for the dates cancelled, if preferred.
18. Personal Property
All your child’s personal property is your responsibility and SFK Multisports is not liable for any lost or damaged property on camp. If you believe that your child has left an item on camp, please contact the Camp Manager who will do their best to assist you. Lost property will remain on camp until the last day of the camp and should be collected before the last day. Unclaimed lost property will be taken back to Head Office and then donated to charity. We are unable to return any items to you from Head Office.
19. Mobile Phones and Electronic Devices
All mobile phones and electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager’s box which will be locked and secured at all times. The device will be returned to the authorised parent/carer at the end of the session.
20. Insurance
All children in our care are covered by our Public Liability Insurance.
21. Photography / Filming
Please be aware that SFK Multisports occasionally take photographs/video footage of children on camp for promotional reasons. If filming is due to take place, camp staff follow the photography consent provided by parents on sign up and your children will opted out if stated.
22. Parent Feedback / Complaints
If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services.
If you have a concern regarding camp, this should initially be raised with your child’s Camp Manager or lead coach. If you are unable to resolve the issue and want to raise this with management, please email management@sfkmultisports.co.uk.
We take any complaints very seriously and will look to resolve this in the shortest time frame possible.
23. Safeguarding
SFK Multisports has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported the safeguarding officer of our organisation and our National governing body for sport.
24. Policies and Procedures
For our full policies and procedures document, please email our customer services team at enquiries@SFK Multisports.co.uk.
25. Data Protection
SFK Multisports is registered as a Data Controller under the Data Protection Act 1998 (GDPR from 25th May 2018). To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child. We would also like to use some of your details to tell you about our products and services, and those of our parent/sister organisations and will ask for your consent during the registration / booking process. You may unsubscribe at any time.